Tips for resellers

Because we want you to succeed, let's help each other out. Here are 5 tips you need to consider when selling online:

1. Customer service

78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. News of bad customer service reaches more than twice as many ears as praise for a good service experience. Take the time to address unhappy customers and do everything in your power to remedy the situation. It's not only worth keeping their business, but also avoiding any negative word of mouth exposure.

2. Every customer is a sale

On average, loyal customers are worth up to 10 times as much as their first purchase - treat them well, and they will keep on coming back.

3. Price is not a factor. Quality is

Customers are willing to spend more with companies they believe provide excellent customer service and items that are of high quality - this is where we come in. We check each and every package before shipping. Despite that our prices are high, we guarantee that the quality is high as well which will make your customers happy and come back for more. 

4. Reply to your customers immediately

It’s paramount that you get customers to a live person in 2 minutes or less. Otherwise it creates frustration that can lead to a seriously unhappy customer. So reply immediately on Viber, Whatsapp or Facebook Page messages. 

5. Give your customers a personal touch

Engaging with your customers is a great investment. Most importantly, be there to listen if something goes wrong. Product descriptions are included in our site. This is so you can be able to describe the fit and material of the clothes you are about to sell to your buyers. 

If you have any comments or suggestions, please do email us at overstackedph@gmail.com and we'll get back as soon as possible. 

Happy stacking! :)

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